Warranty Policy
1. SCOPE OF APPLICATION
This warranty policy applies to:
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Civil and commercial construction projects consulted, supervised, or contracted by GS.
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Security equipment, machinery, and materials supplied by GS.
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Investment, legal, and business consulting solutions that include service contracts with warranty commitments.
2. WARRANTY PERIOD
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Specific warranty periods are clearly stated in signed contracts or acceptance handover documents.
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Generally ranges from 6 to 24 months, depending on the type of service or product.
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For equipment: the warranty follows the manufacturer’s or importer’s policy.
3. WARRANTY CONDITIONS
✅ Eligible for warranty when:
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The product/service is still within the warranty period.
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There is a valid invoice, contract, handover document, or related paperwork.
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The issue is caused by the provider or technical error, not due to user misuse.
❌ Not eligible for warranty if:
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The issue results from misuse, unauthorized interference, natural disasters, or external damage.
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The warranty period has expired or the product/service origin cannot be verified.
4. WARRANTY HANDLING PROCESS
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GS receives warranty requests via email, hotline, or direct contact.
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Inspection – Cause evaluation – Resolution proposal within 3 to 7 working days.
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For equipment: repair, component replacement, or exchange as per manufacturer’s policy.
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For services: rework, fine-tuning, or post-service support depending on the situation.
5. AFTER-SALES COMMITMENT
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Always accompany and support customers before – during – after the service process.
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Fast consultation, transparent resolution of all quality-related issues.
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Committed to minimizing downtime and ensuring no customer loss due to service failures.
6. WARRANTY CONTACT INFORMATION
📞 Hotline: 0961 275 898
📧 Email: giaiphaptoancaugs@gmail.com
📍 Address: 21 Hoàng Cầm Street, Vĩnh Điềm Trung Urban Area, Vĩnh Hiệp Ward, Nha Trang City, Khánh Hòa Province
